Privacy Policy

This Privacy Policy explains how Stokedau Casino may handle personal information when players visit the website, create or use an account, make transactions, contact support or otherwise use the available services. It also explains the choices players have regarding their information and how to make a privacy request.

Stokedau Casino operates under a licence issued by the Government of Curaçao, providing regulatory oversight for the platform's gaming operations.

Information this website may collect

To provide an online casino service, Stokedau Casino may collect information directly from players, automatically through the website, or from service providers involved in account, payment and verification processes. The type and amount of information collected may depend on how a player uses the website and which services are available.

Account and identity information

When a player registers or updates an account, the site may handle details such as a name, date of birth, contact details, login information, account preferences and information relating to responsible use of the service. Players should provide information that is accurate and keep their login details confidential.

Verification information

Where verification is required, the site may collect documents or information used to confirm identity, age, address, account ownership or the source of funds. This can include copies of identification documents and other information requested during a verification review. Verification information may be handled by specialist providers acting on behalf of the service.

Payment and transaction information

The site may record deposits, withdrawals, wagers, account balances, payment status, transaction history and related correspondence. Payment providers may process payment details directly. The site may receive information needed to confirm a transaction without necessarily receiving or storing complete payment credentials.

Technical, device and usage information

When a player visits the website, technical information may be collected, including an internet protocol address, browser type, device details, operating system, language settings, time zone, pages viewed, links used, access times and general interaction with the site. This information may be combined with cookie data or similar technologies.

How information is used

Personal information is used for purposes connected with operating, securing and improving the service. The information handled should be limited to what is reasonably needed for the relevant purpose, subject to legal, security and operational requirements.

Creating, maintaining and administering player accounts.
Processing deposits, withdrawals and other account transactions.
Providing customer support, responding to questions and resolving complaints or technical issues.
Confirming identity, age, account ownership and other required details.
Carrying out anti-fraud, anti-money-laundering, security and risk checks.
Detecting suspicious, unauthorised or prohibited activity and protecting the website, players and service providers.
Personalising the website experience, remembering preferences and understanding how the service is used.
Sending service messages, including account, transaction, security and operational notices.
Sending promotional communications where permitted and where the player has provided consent or another valid preference applies.
Meeting legal, regulatory, tax, accounting, dispute resolution and record-keeping obligations.
Establishing, exercising or defending legal rights and managing operational risks.

Information may be shared where this is necessary to provide the service or meet an applicable obligation. This may include sharing relevant information with payment processors, identity and verification providers, technology and hosting providers, customer support providers, security specialists, professional advisers, insurers, financial institutions, and authorities or other parties where disclosure is required or permitted.

Service providers are expected to handle information only for appropriate business, technical or legal purposes and to apply suitable safeguards. Information may also be disclosed if needed to investigate fraud, protect the rights or safety of the website or another person, enforce applicable terms, or respond to a valid legal request.

Information may be processed or stored in locations outside Australia when service providers or technical systems operate internationally. Where this occurs, reasonable steps should be taken to protect the information and to use it only for relevant purposes. Players should understand that privacy protections in another location may differ from those applying in Australia.

Cookies, security and data retention

Cookies and similar technologies

Cookies are small files or similar technologies that can be placed on a device when a player uses the website. They may help the site remember settings, keep account sessions working, support security, understand website traffic and improve performance. Some cookies may be provided by service providers used for analytics, functionality or other website operations.

Players can manage or restrict cookies through their browser settings. Blocking or deleting cookies may affect how parts of the website work, including features that depend on saved preferences or an active session. Browser settings may also allow a player to receive a notice before cookies are stored.

Security measures

Appropriate technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication procedures, monitoring, secure systems and staff or provider procedures. No online service can guarantee that information will always be completely secure, so players should use a strong, unique password and avoid sharing account credentials.

Keeping information

Personal information is generally kept only for as long as it is needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and support records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Player privacy rights and requests

Players may have rights concerning the personal information held about them. These rights can depend on the circumstances, the type of information involved and any legal obligations that apply. A request may need to be checked before information is disclosed, so that account information is not provided to an unauthorised person.

How to make a request

For privacy questions or data requests, contact support@stokedaucasino.best. Players may use this email address to request access to their personal information, ask for inaccurate or incomplete information to be corrected, request deletion of their data, or withdraw consent to marketing.

Access: ask what personal information is held and, where appropriate, request a copy or an explanation of how it is used.
Correction: ask for information that is inaccurate, incomplete or out of date to be corrected.
Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available.
Marketing consent: withdraw consent to promotional communications at any time. A withdrawal does not affect processing that occurred before the withdrawal or communications needed to operate and secure an account.

Some requests may not be completed immediately or in full. For example, information may need to be retained to meet a legal obligation, complete a transaction, investigate fraud, resolve a dispute, protect security or establish or defend a legal claim. In those situations, the relevant information may be retained or limited rather than deleted, and the reason may be explained where appropriate.

Players can also stop using promotional communications by following an unsubscribe instruction where one is provided. Service and security messages are not marketing messages and may still be sent when they are necessary for account administration, transactions, verification or important changes to the service.

Requests should include enough information to identify the relevant account and clearly explain what is being requested. Players should not send unnecessary payment details or copies of identity documents by email unless they have been specifically asked to do so through an appropriate process.

Changes to this policy

This Privacy Policy may be updated when the website, services, technology, information practices or applicable requirements change. The current version will apply to information handled after it is published. Players should review this page from time to time, particularly before continuing to use the website after a material update.

By using the website, players acknowledge that they have had an opportunity to read this policy. Where consent is required for a particular activity, players may be given a separate choice and may later withdraw that consent through the available settings or by contacting support@stokedaucasino.best. Questions about this Privacy Policy or the handling of personal information can be directed to the same email address.